Need help? Write to us kari@hangzhousilvanex.com

Service Policy

This Service Policy outlines the terms, scope, and conditions of the services provided through our website.

Company: Hangzhou Silvanex Cultural Technology Co., Ltd. Email: kari@hangzhousilvanex.com

Last Updated: [Insert Date]

1. Scope of Services

We provide product information, quotation support, order processing, and after-sales services through our website. All services are subject to availability and applicable laws.

2. Product Information & Availability

We strive to ensure that all product descriptions, images, and specifications are accurate. However, slight variations may occur due to manufacturing updates, materials, or display differences.

3. Orders & Quotations

Orders, samples, and quotation requests submitted through our website are subject to confirmation by our team. We reserve the right to accept or decline any request at our discretion.

4. Pricing & Payments

Prices displayed on the website are for reference only unless otherwise stated. Final pricing, payment terms, and currency will be confirmed during order negotiation or contract agreement.

5. Shipping & Delivery

Shipping methods, delivery times, and costs depend on destination, order quantity, and logistics arrangements. Estimated delivery times are not guaranteed and may be affected by external factors.

6. After-Sales Service

We provide reasonable after-sales support, including assistance with product issues, defects, or usage guidance. Claims must be submitted within a reasonable timeframe after receipt of goods.

7. Limitations of Liability

To the maximum extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.

8. Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

9. Governing Law

This Service Policy shall be governed by and interpreted in accordance with applicable laws and regulations.

10. Contact Information

Company
Hangzhou Silvanex Cultural Technology Co., Ltd.
Email Address
Room 1404-3, Building 3, Haiyue Commercial Center,
Zixuan Road, Sandun Town, Xihu District, Hangzhou City,
Zhejiang Province, P.R. China