Frequently Asked Questions (FAQ)
Below are answers to some of the most common questions about our products, orders, shipping, and services.
What products do you offer?
We provide a range of products and related services. Product availability, specifications, and customization options may vary depending on project requirements.
Do you support OEM or customized orders?
Yes. We support OEM, ODM, and customized orders. Please contact us with your requirements, drawings, or specifications for evaluation.
How can I request a quotation or place an order?
You can submit an inquiry through our website or contact us directly via email. Our team will review your request and provide a quotation or order confirmation.
What is your minimum order quantity (MOQ)?
MOQ varies by product and customization requirements. Please contact us for specific MOQ details.
What payment methods do you accept?
Accepted payment methods will be confirmed during order negotiation and may include bank transfer or other agreed payment solutions.
How long does production take?
Production time depends on order quantity, product type, and customization requirements. Estimated timelines will be provided after order confirmation.
Do you offer international shipping?
Yes. We arrange international shipping based on destination, order volume, and customer preference. Shipping methods and costs will be confirmed before dispatch.
What should I do if I receive damaged or incorrect goods?
Please contact us as soon as possible after receiving the goods and provide photos or videos for verification. We will assist with an appropriate solution.
Can I return or exchange products?
Returns and exchanges are subject to our Returns Policy. Customized or made-to-order items are generally non-returnable unless otherwise agreed.
How can I contact customer support?
You can reach us via email at kari@hangzhousilvanex.com. Our team will respond as soon as possible during business hours.