Returns Policy

Last Updated: [Insert Date]

1. Eligibility for Returns

To be eligible for a return, products must be unused, uninstalled, and in their original condition and packaging. Proof of purchase or order confirmation may be required.

2. Non-Returnable Items

The following items are generally not eligible for return:

• Customized, made-to-order, or personalized products
• Samples or promotional items unless otherwise agreed
• Products damaged due to improper use, installation, or handling
• Items returned without prior authorization

3. Return Request Process

To request a return, please contact us at kari@hangzhousilvanex.com with your order number, product details, and reason for return. Our team will review your request and provide return instructions if approved.

4. Return Shipping

Unless the return is due to our error (e.g., incorrect or defective item), return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service.

5. Inspection and Approval

Returned products will be inspected upon receipt. We reserve the right to refuse refunds or exchanges if returned items do not meet the eligibility criteria.

6. Refunds

If approved, refunds will be processed using the original payment method or as otherwise agreed. Processing times may vary depending on payment provider and financial institutions.

7. Exchanges

Exchanges may be offered at our discretion, subject to product availability and agreement between both parties. Additional costs may apply.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within a reasonable timeframe and provide supporting photos or videos to assist our evaluation.

9. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the original purchase price of the product.

10. Contact Information